Our Shipping Policy explains how physical products purchased through Heal Multi Astro are processed, packed, shipped, and delivered, including expected delivery timelines, shipping charges, tracking, and procedures for delayed or damaged shipments.
Last Updated: 26 August 2026
At Heal Multi Astro, we aim to ensure that every physical product ordered through our platform is carefully packed and delivered safely to the address provided by the customer.
This Shipping Policy applies only to physical products that are available for delivery through Heal Multi Astro. It does not apply to online astrology consultations, Kundli or horoscope reports, recharge balances, digital services, or other services that do not require physical delivery.
Orders are processed after successful payment and confirmation of the order.
We generally aim to process and dispatch eligible physical-product orders within 2–5 business days, subject to product availability, order verification, and other operational circumstances.
Orders placed on Sundays or public holidays may begin processing on the next business day.
After dispatch, delivery generally takes approximately 3–10 business days, depending on the delivery location, courier availability, and other circumstances.
Estimated delivery periods are indicative and may vary because of:
For certain locations, delivery may take longer than the standard estimated period.
Applicable shipping charges, if any, will be displayed during the order process or at checkout before payment is completed.
Shipping charges may vary depending on:
Where free shipping is available, the applicable conditions will be displayed on the relevant product or checkout page.
Customers are responsible for providing a complete and accurate delivery address, including:
Heal Multi Astro may not be responsible for delays, failed delivery, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.
Where tracking is available, customers may receive a tracking number or shipment-related information after the order has been dispatched.
Tracking information may take some time to become active after the shipment is handed over to the courier.
Customers should use the tracking information provided to monitor their shipment status.
The courier may make multiple delivery attempts depending on its delivery procedures.
If the customer is unavailable, provides an incorrect address, or does not respond to the courier's communication, the shipment may be delayed or returned to the sender.
Any additional shipping cost arising from customer-related delivery issues may be chargeable to the customer where applicable.
Although we aim to meet the estimated delivery timelines, delivery delays may occasionally occur due to circumstances beyond our reasonable control.
If your order has not been delivered within the expected timeframe, please contact our support team with your order details so that we can check the shipment status with the applicable courier or delivery partner.
Customers are requested to inspect the package at the time of delivery where possible.
If the package appears seriously damaged, opened, tampered with, or visibly affected during transit, please:
We will review the matter and coordinate with the relevant delivery partner or seller, as applicable.
If you receive a product that is different from what you ordered or if an item is missing from your shipment, please contact our support team within 48 hours of delivery.
Please provide:
After verification, an appropriate resolution may be provided in accordance with the applicable return, replacement, or refund policy.
A shipment may be returned to the sender in situations such as:
If an order is returned because of an issue attributable to the customer, additional delivery charges may apply before the order can be shipped again, where applicable.
Delivery availability and timelines may vary for remote, rural, or difficult-to-service locations.
Some PIN codes may not be serviceable by our available courier partners. If a delivery location is not serviceable, we may contact the customer to discuss an alternative arrangement or applicable refund.
Unless specifically stated on the product or checkout page, Heal Multi Astro currently does not guarantee international delivery.
Where international shipping is offered for a particular product, applicable shipping costs, customs duties, taxes, import requirements, and delivery timelines may differ from domestic orders.
Any customs duties or import charges imposed by the destination country may be payable by the customer unless expressly stated otherwise.
The following services do not require physical shipping and therefore are not covered by the delivery timelines in this Shipping Policy:
The applicable delivery or service timeline for such services will be communicated on the relevant service page or at the time of booking.
If you need to change your shipping address after placing an order, contact our support team as soon as possible.
Address changes may not be possible once the shipment has been dispatched.
Heal Multi Astro may update this Shipping Policy from time to time to reflect changes in our products, delivery partners, shipping arrangements, or applicable requirements.
The updated version will be published on the website with the revised effective date.
For questions regarding shipping, tracking, delayed delivery, damaged packages, or other delivery-related concerns, please contact our support team.
Platform: Heal Multi Astro
Email: heal@astro.com
Phone: +910000000000
Address: Delhi
Delivery timelines provided by Heal Multi Astro are estimated, not guaranteed, unless a specific guaranteed delivery commitment is expressly stated for the particular product or order.
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