Our Return & Refund Policy explains when physical products purchased through Heal Multi Astro may be returned, replaced, or refunded, including eligibility requirements, damaged or incorrect products, return timelines, and the refund process.
Last Updated: 26 August 2026
At Heal Multi Astro, we aim to provide quality products and a reliable shopping experience. This Return & Refund Policy explains the conditions under which eligible physical products purchased through our platform may be returned, replaced, or refunded.
This policy applies to physical products purchased through Heal Multi Astro. It does not apply to astrology consultations, recharge balances, digital reports, online services, or Puja bookings unless a specific service page states otherwise.
A physical product may be eligible for return or replacement when:
The product must generally be unused, in its original condition, and accompanied by its original packaging and accessories.
Certain products may be non-returnable because of their nature, hygiene considerations, personalization, or other applicable restrictions. The applicable product page may contain additional conditions.
For eligible products, customers should contact Heal Multi Astro support within 48 hours of delivery to report damage, incorrect items, missing items, or other delivery-related issues.
For manufacturing defects that may not be immediately visible, customers should report the issue as soon as reasonably possible after discovering the defect.
Return requests submitted after the applicable period may be declined unless an exception is appropriate.
Please inspect your package when it is delivered.
If the package or product appears damaged, please take clear photographs or a video showing:
Contact our support team with your order number and supporting photographs/videos.
After reviewing the claim, we may arrange a replacement, return, refund, or another appropriate resolution.
If you receive a product different from the one ordered, please contact us within the applicable return period.
After verification, we may arrange for the incorrect product to be returned and provide:
Customers should not return an incorrect product without first contacting our support team for return instructions.
If any item appears to be missing from your order, please contact us promptly with your order number and details of the missing item.
We may verify the order, packing information, and shipment details before determining the appropriate resolution.
Returns based solely on a change of mind may not be accepted unless the particular product is specifically marked as eligible for such returns.
Products that have been used, damaged after delivery, altered, personalized, or otherwise changed from their original condition may not qualify for return.
Depending on the nature of the product, certain items may not be eligible for return, including products that are:
The applicable product-specific return conditions will take precedence where clearly displayed before purchase.
Where the return is due to a verified issue attributable to Heal Multi Astro, such as a damaged, defective, or incorrect product, appropriate return shipping arrangements may be provided according to the circumstances.
Where a return is permitted for another reason, the customer may be responsible for applicable return shipping charges.
Return instructions will be provided by our support team after the request is reviewed.
Returned products may be inspected after they reach our designated return location.
A refund or replacement will be processed after verifying that the returned product meets the applicable return conditions.
If the product does not satisfy the return requirements, the return may be rejected and the product may be sent back to the customer, where applicable.
Once a refund is approved, it will generally be processed using the original payment method, subject to the capabilities of the applicable payment gateway or financial institution.
The time required for the refund to appear in the customer's account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other payment service provider.
Heal Multi Astro is not responsible for delays caused solely by third-party financial institutions or payment providers.
Where only part of an order is eligible for a refund, the refund may be limited to the value of the affected product or eligible portion of the order.
Shipping charges may be treated separately depending on the reason for the return and the applicable service conditions.
Where an eligible product is damaged, defective, or incorrectly delivered, Heal Multi Astro may offer a replacement instead of a refund, subject to product availability.
If the replacement product is unavailable, an appropriate refund or alternative resolution may be offered.
An order may be cancelled before dispatch where cancellation is available for the particular product.
Once an order has been dispatched or prepared for fulfilment, cancellation may no longer be possible.
Where an eligible cancellation is approved, the applicable refund will be processed according to this policy.
Refund treatment for shipping charges may depend on the reason for the return.
Where the return results from a verified issue such as an incorrect, damaged, or defective product, applicable shipping charges may be considered for refund according to the circumstances.
Shipping charges may not be refundable for customer-initiated returns where the product itself is not defective or incorrect.
To request a return, replacement, or refund, contact our support team and provide:
Our support team will review the request and provide further instructions.
Customers should:
This Return & Refund Policy does not generally apply to:
Refund eligibility for these services is governed by the applicable Refund & Cancellation Policy and the specific terms displayed at the time of purchase.
Heal Multi Astro may update this Return & Refund Policy from time to time to reflect changes in our products, services, payment systems, or applicable requirements.
The latest version will be published on the platform with the revised effective date.
For return, replacement, or refund-related assistance, please contact the Heal Multi Astro support team.
Platform: Heal Multi Astro
Email: heal@astro.com
Phone: +910000000000
Address: Delhi
Return and refund eligibility depends on the type and condition of the product, reason for the return, time since delivery, and applicable product-specific terms. Customers should review the product information and applicable conditions before placing an order.
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