At Heal Multi Astro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you when you use our astrology, consultation, Kundli, recharge, Puja, and spiritual services.
Last Updated: 26 August 2026
Heal Multi Astro (“Heal Multi Astro”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of users of our website, mobile application, and related services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our platform, including astrology consultations, astrologer profiles, Kundli and horoscope services, recharge and payment features, Puja and spiritual services, reports, bookings, support services, and other features made available through Heal Multi Astro.
By using our platform, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will seek and process consent in accordance with applicable requirements.
Depending on the services you use, we may collect the following categories of information.
When you register or use our services, we may collect information such as:
To provide astrology-related services, you may choose to provide information such as:
Some of this information may be sensitive in nature from a personal perspective, so users should provide only the information necessary for the service they are requesting.
When you purchase a recharge, consultation, report, Puja, or other paid service, transaction-related information may be processed, including:
Payments may be processed by third-party payment providers. We generally do not need to receive or store your complete card, banking, or other payment credentials when those details are handled directly by the applicable payment provider.
When you use our website or application, certain technical information may be collected automatically, such as:
We may use cookies or similar technologies to maintain sessions, improve functionality, understand usage, and support security.
We may use personal information for purposes such as:
We seek to process personal data only for lawful purposes and in a manner consistent with the purposes communicated to you.
Where processing is based on consent, we will seek consent through an appropriate notice or consent mechanism.
Our privacy notices should clearly explain the information being collected and the purpose for which it is being processed. Applicable Indian data-protection rules also provide for mechanisms through which individuals can withdraw consent and exercise their rights.
You may withdraw consent where the applicable processing is based on consent. Withdrawal of consent will not affect processing that was already lawfully carried out before withdrawal and may affect our ability to provide services that require the relevant information.
We do not treat your personal information as a product for sale.
We may share information with service providers and other parties only where reasonably necessary for purposes such as:
Where appropriate, we expect service providers handling personal information on our behalf to maintain appropriate security and confidentiality safeguards.
We may also disclose information where required by applicable law, a valid legal process, or a lawful government or regulatory request.
When you request a consultation, report, Puja, or another personalized service, information necessary to provide that service may be made available to the relevant astrologer, spiritual expert, service provider, or fulfilment partner.
For example, a Kundli consultation may require the date, time, and place of birth you provide.
You should avoid sharing unnecessary confidential information during consultations.
Payments may be processed through third-party payment gateways or financial service providers.
Those providers may process payment information according to their own privacy policies and terms. Users should review the applicable policies of the payment provider used for their transaction.
Similarly, services such as messaging, analytics, hosting, authentication, or other technical features may involve third-party providers.
We may use cookies and similar technologies to:
You may be able to control certain cookies through your browser or device settings. Disabling some cookies may affect the functionality of parts of the platform.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
These measures may include access controls, authentication mechanisms, secure infrastructure, monitoring, and other appropriate safeguards.
However, no online service can guarantee absolute security, and users should understand that transmission and storage of information over the internet carries some inherent risk.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce applicable agreements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
Where personal data is no longer required and there is no applicable legal or legitimate reason to retain it, we may delete or anonymize it in accordance with applicable requirements.
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
The applicable Indian data-protection framework provides data principals with rights and mechanisms for exercising those rights and making complaints.
To exercise a privacy-related right or raise a concern, contact us using the details provided at the end of this Policy.
Our services are intended to be used in accordance with applicable age and legal requirements.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. Where parental or guardian consent is required, we will follow the applicable requirements.
Where permitted by applicable law, we may send information about new services, offers, promotions, or platform updates.
You may opt out of promotional communications using the unsubscribe mechanism included in the communication or by contacting our support team.
Even if you opt out of marketing messages, we may continue sending essential service-related communications, such as booking confirmations, payment updates, security notifications, and account-related messages.
Our platform may contain links to third-party websites, applications, payment providers, or other services.
We are not responsible for the privacy practices of third parties that operate independently from Heal Multi Astro. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make material changes, we may provide an appropriate notice through the platform or other suitable communication methods.
We encourage you to review this page periodically for the latest version.
For questions, requests, or concerns relating to this Privacy Policy or the handling of your personal information, please contact:
Company / Legal Entity: [Insert Legal Company Name]
Platform: Heal Multi Astro
Email: [Insert Privacy / Support Email]
Phone: [Insert Support Number]
Address: [Insert Registered / Business Address]
Where applicable, requests relating to personal-data rights or privacy complaints should be submitted using the designated contact method provided by us.
Heal Multi Astro provides astrology, spiritual, consultation, report, and Puja-related services. Information provided through these services is intended for personal, informational, and spiritual guidance.
Nothing on the platform should be treated as professional medical, legal, financial, psychological, or other regulated professional advice.
By using Heal Multi Astro, you acknowledge and agree to this Privacy Policy and the manner in which your personal information is processed as described above, subject to your rights under applicable law.
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