Our Refund & Cancellation Policy explains the conditions for cancelling bookings, requesting refunds, and handling recharge, consultation, report, Puja, and other service-related payments on Heal Multi Astro.
Last Updated: 26 August 2026
At Heal Multi Astro, we aim to provide a transparent and convenient experience for all users. This Refund & Cancellation Policy explains how cancellations, refunds, and payment-related requests are handled for astrology consultations, recharge plans, Kundli and horoscope reports, Puja and spiritual services, and other paid services available through our platform.
By making a booking, recharge, or purchase through Heal Multi Astro, you acknowledge and agree to the terms of this policy.
Astrology consultations may be cancelled before the scheduled consultation begins, subject to the applicable cancellation conditions displayed at the time of booking.
Once a consultation has started, cancellation may not be permitted except where the service could not be provided because of a technical issue, astrologer unavailability, or another eligible circumstance.
Where a consultation is cancelled by the astrologer or cannot be provided due to circumstances attributable to Heal Multi Astro, the applicable amount may be refunded or credited to the user's account, subject to verification.
If you need to cancel a consultation or booking, please submit the cancellation request as early as possible.
Eligibility for a refund may depend on:
A cancellation request submitted after the service has been initiated may not qualify for a refund.
If an astrologer is unavailable for a confirmed appointment, does not attend the scheduled consultation, or is unable to provide the booked service for reasons attributable to the platform or service provider, Heal Multi Astro may offer one of the following, as applicable:
The appropriate resolution may depend on the circumstances of the booking.
Recharge amounts added to a user's account are intended to be used for eligible services available on Heal Multi Astro.
Once a recharge has been successfully credited, it may generally not be refundable or transferable, except where required by applicable law or where the transaction was unsuccessful, duplicated, unauthorized, or affected by a verified technical error.
Promotional or bonus amounts may be subject to additional restrictions and may not be eligible for cash withdrawal or refund.
If money has been deducted from your bank account, card, UPI account, or other payment method but the recharge or booking has not been successfully completed, please contact our support team.
After verification of the transaction, the amount may be:
Processing times may depend on the payment gateway, bank, UPI provider, or other financial institution involved.
If the same transaction is charged more than once due to a technical or payment-processing error, please contact us with the relevant transaction details.
After verification, the duplicate amount may be refunded or appropriately adjusted.
Personalized reports, Kundli reports, horoscope reports, and other digital products may become non-refundable once processing or preparation has started.
Where the report has not yet been processed and the applicable service conditions permit cancellation, a refund request may be considered.
If a report contains a technical error, is not delivered due to a platform issue, or materially differs from the purchased service, please contact support for review.
Cancellation and refund eligibility for Puja and spiritual services may vary depending on the nature of the service.
Some Puja services may involve advance arrangements, bookings, materials, temple or priest coordination, or other preparations. Once such arrangements or the ritual process has commenced, cancellation or refund may not be possible.
Where cancellation is allowed, the applicable conditions will be communicated with the relevant Puja or service.
If a Puja cannot be performed because of circumstances attributable to Heal Multi Astro or the service provider, we may offer rescheduling, an alternative arrangement, wallet credit, or refund, as applicable.
Refund eligibility for purchases made using promotional offers, discounts, coupon codes, cashback, or bonus credits may be subject to the specific terms of the promotion.
Any promotional or bonus amount credited as part of an offer may be non-refundable and may not be converted into cash.
Approved refunds will generally be initiated using the applicable payment method or process used for the original transaction, subject to the capabilities and policies of the payment provider.
The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
Heal Multi Astro is not responsible for delays caused solely by third-party payment providers.
A refund may not be available in circumstances including, but not limited to:
Exceptions may be considered where required by applicable law or where a verified service or technical failure has occurred.
To request a cancellation or refund, contact our support team and provide relevant information such as:
Our team may review the request and determine eligibility under this policy.
Refund requests may be reviewed on a case-by-case basis depending on the service type, transaction status, booking status, technical records, and other relevant circumstances.
Approval of one refund request does not necessarily establish an entitlement to the same resolution for future transactions.
Heal Multi Astro may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment systems, business practices, or applicable legal requirements.
Any updated version will be published on the platform with the revised effective date.
For cancellation, refund, payment, or service-related assistance, please contact the Heal Multi Astro support team using the contact details provided on the platform.
Platform: Heal Multi Astro
Email: heal@astro.com
Phone: +910000000000
Address: Delhi
Refund eligibility may vary depending on the specific service and the information shown at the time of purchase. Users are encouraged to review the applicable service details, cancellation conditions, and payment information carefully before completing a transaction.
Copyright © 2026 Healastro | All Rights Reserved | Powered by Dixinfotech
